How to Track a Claim

Tracking a claim connects a claim submitted outside of Aclaimant to the incident for which the claim was submitted.

This help article is meant for clients using the V2/form platform of Aclaimant. If your team is using the Gameplay Questionnaire version, please contact for assistance.

To track a claim:

  1. Log into your Aclaimant account.
  2. From your dashboard, click on the Incidents tab.
  3. Choose the incident in which you would like to track a claim and click on it.


  4. Click on the Claims sub- tab.


  5. Click New Claim.

  6. Enter the claim number, choose the policy, and choose whether it is open or closed.


  7. Click Save

    Note: more information will be added to the claim once we receive the loss run from your carrier.


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