Tracking a claim connects a claim submitted outside of Aclaimant to the incident for which the claim was submitted.
This help article is meant for clients using the V2/form platform of Aclaimant. If your team is using the Gameplay Questionnaire version, please contact firstname.lastname@example.org for assistance.
To track a claim:
- Log into your Aclaimant account.
- From your dashboard, click on the Incidents tab.
- Choose the incident in which you would like to track a claim and click on it.
- Click on the Claims sub- tab.
Click New Claim.
Enter the claim number, choose the policy, and choose whether it is open or closed.
Note: more information will be added to the claim once we receive the loss run from your carrier.