Duplicate Detection Insights

💡: To utilize the Duplicate Detection insights, the Incidents module must be enabled. 

💡: Duplicate Detection Insights also provides actionable data within the Dashboards tab.

What is Duplicate Detection Insights?

Duplicate Insights is an add-on tool within Aclaimant. The duplicate detection tool uses the set of incident reports that have been entered in Aclaimant to give you an indication of which insights might have been already reported within Aclaimant. 

This is a beneficial add-on if your organization has multiple users reporting incidents or are working along various intake integrations. With this in mind, it becomes increasingly more likely to have two or more incidents representative of the same event that happened. 

Aclaimant utilizes Artificial Intelligence (AI) and Machine Learning (ML) model to analyze your data in the background, which then notifies you if an incident or claim looks repeated. This would allow you to take quick action to investigate and resolve. See below for an example of what Duplicate Detection Insights looks like in action!  See below for an example of what Duplicate Detection Insights looks like in action within an incident record.

How to Find Duplicate Detection Insights:

1. Navigate to your Incidents section and select your Incident.

2. Once inside, if a duplicate is identified, your Insight will be to the right of the screen. It will let you know which Incident is a suspected duplicate and the similarities detected.

Who Can See and Resolve Possible Duplicates:

: Duplicate Detection must be turned on for your account to use the Duplicate resolution permission.

Duplicate detection has its own role permission, Duplicate resolution, so you choose who works with possible duplicates. The permission is off for every role. An admin must turn it on for each role that should handle duplicates.

Duplicate resolution controls who:

• Gets the duplicate alert while entering a record
• Receives possible duplicate notifications
• Sees and resolves the Possible duplicates section on a record

To turn on Duplicate resolution for a role:

1. Go to the Settings tab and select Roles in the left pane.
2. Click Edit next to the role.
3. Under Other permissions, turn on Duplicate resolution.
4. Save your changes. [VERIFY: Save step and exact button label]

How Possible Duplicates Are Matched:

• A record is compared with records that occurred within six months of it.
• Drafts are checked once they are submitted.
• Capitalization is ignored.
• A record is checked once it has enough searchable detail to make a meaningful match.

Aclaimant can tune the time window, match sensitivity, and number of matches shown for each customer. To request a change, reach out to your Customer Experience Manager.

Comparing Possible Duplicates:

In the Possible duplicates window, each possible duplicate links to its record and opens in a new tab, so you can compare the records side by side. Long names are shortened to fit. Hover over a name to see the full name.

About Duplicate Detection Insight Dashboard:

Once Duplicate Detection Insights are enabled you are provided with actionable data all housed within your Dashboards tab. 

This could include information such as users who are creating duplicate incidents, how many are being created over time, and further details on the duplicate incidents. With filters, you can dive deeper! Below is an example of what kind of data can be shown within Dashboards. 

*Sample data is shown below and this is shown for demonstration purposes only*

To learn more about this or see it in action, please reach out to your Customer Experience Manager or Aclaimant Support Team to discuss further.