It's useful – or in some cases required – to have a record of when things happened, such as changes in work status or doctor and other medical appointments. Events let you capture information such as the date, location, and category, as well as an optional sub-category and note. Events are displayed in a chronological timeline that also includes handy reference points like today's date and the date of the incident.
Who can view events?
Any User with a Role that includes the View incidents permission can view events on those incidents.
Who can manage events?
Any User with a Role that includes the Manage extended incident information permission can create, edit, and delete events on those incidents.