Events Overview

💡: Now you can keep track of important events during the incident lifecycle. Event tracking is an optional feature and must be enabled for your organization.

Note: To create, edit, or delete an event your Role must have the Event Editing permission enabled. To change your Role or update your Role’s permissions, please contact your Aclaimant Customer Experience Manager or email support@aclaimant.com.
 

What are events?

• It's useful – or in some cases required – to have a record of milestone events, such as changes in work status, new doctors, and other medical appointments. Events lets you capture information such as the date, location, and category, as well as an optional sub-category and notes.
• Events are displayed in a chronological timeline that also includes handy reference points like today's date and the date of the incident.
   

Adding Events:

1. Select the New event button in the upper-right corner of the Events tab. If this is your first event you will also see a link in the body of the page.
   
   
2. Choose an Event type and Category for the event, enter a date, and select Create new event.
   
   

Edit an Event

1. Select the “…” button in the upper-right corner of the event, then select Edit.
   
   
2. Make changes to type, category, sub-category, date, and note for the event, and select Update event.
   
   

Delete an Event

1. Select the “…” button in the upper-right corner of the event, then select Delete.
   
   

Who can view events?

• Any User with a Role that includes the View incidents permission can view events on those incidents.

Who can manage events?

• Any User with a Role that includes the Event Editing permission can create, edit, and delete events on those incidents.