How to Submit a Claim

Admin users can submit claims via email or fax.

This help article is meant for clients using the V2/form platform of Aclaimant. If your team is using the Gameplay Questionnaire version, please contact for assistance.

To submit a claim:

  1. Log into your Aclaimant account.
  2. Click on the Incidents tab.
  3. Choose the incident that you would like to submit a claim for and click on it.
  4. In the incident, under the Submissions tab, click New Submission.


  5. Choose the contact that you want the claim to be submitted to (which will have the correct policy associated with it,) then choose which files you want submitted.


  6. Click Send.

      • You will see your submission appear below.


        Note: you will once see this claim in the Claims sub-tab (next to the Submissions sub-tab) when we receive a loss run from your carrier.


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