Viewing Claim Status History

💡:  It is common for a claim to be closed and later reopened. This update is useful for claim managers to be able to see (and search by, report on, and potentially be notified of) this activity to gain a more complete understanding of the history of the claim.

Viewing Claim History:

Claim History displays the date and author of status change:

• Ability to calculate the total number of days a claim was Opened and Closed.

Filterable utilizing Custom Views:

Users can view claims by claims status using Custom Views.

• For example, Reopened claims have their own status and can be accessed via Custom Views by filtering on Status and selecting Reopened.

For more information about Custom Views visit this article on Custom Views for Incidents, Safety, Policies and Users in the Help Center.